e-Service design
If you run an e-business or online services, it is well worth looking at whether your services are as worthwhile and enjoyable for customers as it can be. As distinguishing feature of e-service is the active and significant participation of customers in the service co-production process, it is important to incorporate customers’ needs as a co-producer.
e-Service design can be applied at any stage where customers interact with your online services, and can improve customer satisfaction and thus enhance company profitability. We provide a range of consulting services including innovation and re-engineer your e-services that will help you to deliver exceptional performance.
How we do it?
Deographics e-service design consultants will apply design tools, techniques and thinking to e-service challenges, either to improve existing services or to create new ones.
Our methods leverage the latest online support services, web 2.0, social networking, online communities and mobile web along with input from your key stakeholders and customers to identify opportunities for improvement and drive the changes necessary to optimise your online services.
Process
Strategise
- Blueprint
- e-Service strategy
- e-Service prototyping
- Information architecture
- Content strategy
Execute
- Web editorial
- Service innovation
- Customer experience
- Interaction design
- e-Service development
- Web optimisation
Analyse
- Web editorial
- Service innovation
- Customer experience
- Interaction design
- e-Service development
- Web optimisation
How will you benefit from it?
e-Service design can enhance the value of your online services and improve business results. It will help you to strike a fair and beneficial relationship between you and your customer and provide a roadmap to guide your company’s offerings to achieve your business goals and objectives.
Contact us to find out how we can help you to enhance your e-services.
